Cancellation & refund policy

Last updated: 14 November 2026

Cancelling a lesson

• Free cancellation up to 6 hours before the lesson. If you used a package credit, it goes back to your account. If you paid for a single lesson, you receive a lesson credit.
• Cancellations less than 6 hours before the lesson, and missed lessons, are charged and are not refunded.

Rescheduling

You can move a lesson to a new time from your dashboard up to 6 hours before it starts.

If the tutor cancels

You always receive a credit for a new lesson, or a refund if you prefer.

Refunds

• Unused package credits can be refunded within 14 days of purchase, minus any lessons already taken at the single-lesson price.
• Refunds are paid back with the original payment method (card or PayPal) within 14 days of approval.
• To ask for a refund, write to contact@englishwindows.net.

Expired credits

Package credits expire on the date shown in your dashboard and cannot be refunded after expiry.