Terms of service

Last updated: 14 November 2026

These terms apply to lessons booked on abdel.englishwindows.net, provided by English Windows (English Windows Academy). By creating an account or booking a lesson, you accept these terms.

Lessons

• Lessons are given online, one-to-one, at the time you book. Times are shown in your own time zone.
• Please join on time. If you are more than 15 minutes late without notice, the lesson may count as completed.
• A trial lesson can be booked once per student.

Prices and payment

• Prices are shown on the website before you pay. Payment is made online by card (Stripe) or PayPal, or as agreed with the tutor.
• A lesson is confirmed once it is paid or booked with a package credit.
• Packages give lesson credits that must be used before their expiry date, which is shown in your dashboard.

Cancelling and rescheduling

• You can cancel free of charge up to 6 hours before a lesson, and reschedule up to 6 hours before.
• Later cancellations and missed lessons are charged. See the Cancellation & refund policy for details.
• If the tutor cancels a lesson, you receive a credit to book another time.

Your account

• Keep your password private. You are responsible for activity on your account.
• Be respectful in lessons and messages. We may close accounts that are abusive or misused.

Recordings and materials

Lesson materials are for your personal learning only. Lessons are not recorded unless both sides agree.

Liability

We do our best to provide high-quality lessons, but we cannot guarantee specific exam results. We are not responsible for problems caused by your internet connection or equipment.

Contact

English Windows, Morocco. Email: contact@englishwindows.net.